BPM, BRMS and SOA:  Delivering on the Promise of Organizational Agility

Companies have long struggled to find faster and more effective ways to connect users with the necessary information, in the right context, efficiently, and at the right time. Ten years ago, it was groupware bundled with email and calendar applications that helped manage and drive the flow of
information from person to person within an organization. Since then, the growth of the Internet and the accelerating pace of business have created a tremendous surge in the amount of corporate data. This avalanche of data is overwhelming for most organizations, and is of little benefit unless companies can find faster and more effective ways to turn it into useful information and knowledge.

Business Process Management (BPM) has made this goal possible. Today, BPM systems help sophisticated enterprises make their corporate data accessible and actionable by:

• Automating human tasks (i.e., managing work lists for process participants with pre-defined deadlines, alerts and escalation actions)
• Integrating diverse business systems (i.e., exchanging data and coordinating transactions among systems that may be based on different IT platforms and/or programming languages)
• Optimizing process performance (i.e., continuously tracking average cycle times, costs and other process metrics, and making them available in analytical tools and management dashboards for reporting and remedial action)

As a result of the ever-increasing volume of data, as well as the need for rapid decision-making across multiple business units and geographies, business processes are continuously becoming more complex. In turn, BPM systems now require powerful and flexible decision-making capabilities.

The following paper explores how a BPM strategy that includes business rules and a service-oriented architecture can provide a perfect combination for enterprise computing; one that empowers organizations to lower operational costs, increase responsiveness to changing business conditions,
and gain an advantage in a highly competitive marketplace.

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